Frequently Asked Questions

We’re happy to answer whatever specific questions you might have in a chat or over the phone. In the meantime, here are some answers to those that are the most frequently asked.

MyChargeBack is an American financial consultancy firm with a global focus and an international client base throughout North and South America, Europe, Africa, Asia, and Oceania. We maintain a representative office in South Africa. MyChargeBack specializes in forensic cryptocurrency investigations and complex fund recovery scenarios involving authorized card-not-present and bank wire transactions.

• To provide consumers who did not receive the goods or services they contracted with the most effective fund recovery strategies • Our motto is “Put your money back in your wallet – where it belongs” • Our mission statement is “We bring our expertise in complex payment disputes to the consumer’s side”

• We are an associate member of the American Bankers Association (ABA) and a member of Financial Services Complaints Ltd of New Zealand, approved by the Minister of Consumer Affairs to operate as an external dispute resolution scheme in the financial services industry • MyChargeBack has been quoted as a trusted authority in articles published by American Banker, Bankrate, Bloomberg Tax, the Canadian Broadcasting Corporation (CBC), Cointelegraph, CreditCards.com, Forbes, HuffPost, International Banker, PYMNTS.com, The Chicago Tribune, and The Globe and Mail, among other respected news outlets, and by the AARP and Nasdaq on their websites • We only partner with reputable U.S. financial institutions such as Chase and Wells Fargo • Ask our clients – we’ll gladly introduce you • And your most important assurance is that upon a successful recovery, your chargeback goes directly to your bank account and not to us − we trust you to pay us once your case is resolved!

No, we don't provide our account holder's information to any third-party organization.

There are no chargebacks or refunds on the blockchain. Alone you cannot recover your stolen crypto because you don’t know who received it or where it is. Typically, scammers attempt to hide behind the blockchain by disguising their identities and locations and then using various crypto laundering techniques to throw you off the trail if you try to figure out where your coins went. That’s why you need a CryptoTrace report from MyChargeBack. We utilize state-of-the-art tools that allow us to track the movement of crypto through the blockchain until it reaches the cash-out wallet and the exchange that hosts it, even if it was laundered. We then document the path it took in the CryptoTrace report we prepare for you.

Our CryptoTrace report is the vital first step toward crypto recovery because it is the key to finding out who holds the bitcoin wallet that received your crypto and establishes if illegalities like money laundering were committed along the way. You then submit the CryptoTrace report to your local police force, which then have to open its own investigation. The police can then subpoena the exchange to provide the KYC (Know Your Customer) data that identifies the wallet holder, who can then be questioned. If the wallet owner does not voluntarily agree to return your crypto as part of a plea bargain, he or she can be indicted and brought to court.

Not in the slightest. Banks have dispute departments to handle issues such as these. And assuming you obtain a chargeback, it will be paid not by your bank but by the acquiring bank on the other end of the transaction from funds held in the account of the merchant whose service you have successfully challenged.

We will give you a free no-commitment thorough review of your case, and then we will give you our professional analysis of your chances of success. Each case we accept has unique characteristics and requires slightly different strategies to recover your funds. Please contact us to review your case.

If it is, we’ll tell you upfront and explain why. We do not accept cases that present insurmountable obstacles. With a few questions about your case, we can determine if our services would be of benefit to you. We understand the sensitive issues involved and all conversations are strictly confidential.

Step #1: Assemble Your Documentation To ensure quick processing of your dispute, you will need to present a convincing case to your bank. MyChargeBack will first review all your documentation and prepare the paperwork. You will then be able to submit it to the bank in the most effective way possible. Step #2: Answer the Questions Fully MyChargeBack can craft an effective strategy only if we are provided with accurate information. Before we begin, therefore, we will provide you with a questionnaire. Answer the questions as accurately as possible. With your cooperation, we will then prepare the best possible chargeback case for you. Step #3: Respond Quickly You cannot initiate a chargeback forever. There are various deadlines and time frames that are non-negotiable. Keep in mind that the chargeback process can extend over several months. For that reason, it’s in your best interest to file your dispute as quickly as possible after you made the transaction, and thereafter to promptly respond to communication from us or your bank.

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The Added Value of Working with GCCA

We make your life comfortable with our services.


Cardholders Have Rights

Visa,® Mastercard® and all other card companies provide consumers with the right to dispute charges. We will explain to you what they are and how to make use of them so that you have the best possible chance of getting your money back.


We'll Tell You the Truth Upfront

If your case does not meet the criteria for a chargeback, we’ll tell you up-front. And if there is a more appropriate or affordable solution available, we’ll tell you what it is beforehand.


Quick Processing

Credit card companies impose strict deadlines for submitting chargeback requests. But they can depend on a number of factors. We know what they are and we’ll make sure that you won’t miss them.

Great conversation very honest give me a lot of good information very impressed

Nicolas R.


I had a call scheduled with Lisa. She called me exactly on the day and time we scheduled the call for. Lisa was very friendly and knowledgeable about the case I discussed with her. She explained in detail what I was able to do to proceed with trying to recover my money that was stolen through cryptocurrency scams. I would highly recommend Lisa if anyone needs information on what to do to recover your money from cryptocurrency scams. Thank you Lisa

Verna H.


Following my horrible experience of being scammed, Miriam Kaplan has been so helpful with her advice & suggestions. It's been fabulous knowing she's on my side and I can trust her. Thankyou

Mandy E.


Very good service. Very helpful lady which explained everything whyI was asking for.

Evija F.


So Far Only In 2020 Our Experts Have Recovered

And Still Counting ...


Experts Have Recovered


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Countries We Serve

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